As any experienced host knows, running an Airbnb in Canmore during peak season is both exciting and demanding. With visitors flocking to the Rockies for hiking, skiing, and unforgettable mountain views, demand for short-term rentals skyrockets… but so do expectations.
Here at Canmore Co-Host, we know how stressful it can be. However, we have also helped countless property owners keep their ratings high and their guests happy, even during the busiest times of the year. So, if you’re wondering how to keep your ratings high when the pressure rises, here are some top tips to help you!
1. Keep a consistent and professional cleaning routine
Cleanliness is the single most important factor influencing guest satisfaction. During peak periods, when turnover times are tight and bookings are back-to-back, one missed detail can lead to a poor review. That’s why having a structured cleaning routine is essential.
At Canmore Co-Host, we partner with trusted cleaners who specialize in short-term rentals. They follow a detailed checklist that covers everything from linens and bathrooms to coffee makers and patio furniture.
We recommend investing in quality, durable linens and keeping multiple sets on hand. This allows for quick turnovers without sacrificing quality, even during back-to-back bookings.
2. Schedule regular maintenance checks
Nothing disrupts a guest’s stay faster than a broken heater in winter or a faulty air conditioner in summer. Routine maintenance is key to preventing last-minute issues that can harm your rating, so before peak season begins, be sure to conduct a thorough inspection of your property.
Working with professional Airbnb managers, like our team here at Canmore Co-Host, will help to ensure everything is functioning perfectly. Of course, things can still go wrong, but when they do, we have a roster of reliable and trusted tradespeople who can respond quickly.
3. Communicate clearly and promptly
During high season, guest communication can become overwhelming. Inquiries, check-in questions, and mid-stay messages all demand attention, and a delayed response can lead to frustration and poor reviews.
Our team at Canmore Co-Host can handle your communications for you, ensuring every guest receives timely, friendly, and professional replies. While automated systems can be helpful, nothing replaces the warmth of a genuine human response, especially in a hospitality-driven town like Canmore.
4. Work with reliable local partners
Behind every five-star Airbnb is a strong support system. From cleaners and handymen to snow removal crews and supply restockers, having a dependable local team is crucial during busy months. Because we live and work in Canmore, we have built long-standing relationships with trusted local service providers. This means faster response times, better quality control, and peace of mind that when something unexpected happens, our partners are ready to step in.
5. Anticipate guest needs
One of the best ways to maintain a high Airbnb rating is to make guests feel cared for before they even have to ask. Whether it’s stocking extra towels, providing local recommendations, or adding additional amenities to the bathroom, these are all little touches that can leave guests enjoying a truly five-star service.
6. Don’t neglect pricing
During peak seasons, demand rises, but so do guest expectations. Dynamic pricing tools can help you find the balance between maximizing income and maintaining value. Our data-driven approach ensures your property is priced competitively while still attracting high-quality guests who respect your space. Setting the right rate also helps align guest expectations with what your property offers, reducing the risk of negative reviews.
Need help with your Airbnb?
Maintaining your Airbnb rating during Canmore’s busiest seasons takes planning, consistency, and teamwork. By focusing on cleanliness, maintenance, communication, and local partnerships, you can keep guests delighted no matter how hectic things get.
If you want to take the stress out of managing your short-term rental, then Canmore Co-Host is here to help. Our full-service Airbnb management approach ensures your property is always shining and your reviews stay five stars all year round. Want to find out how we can help you? Get in touch!
