As a Canmore Airbnb host, you’ll know how rewarding it can be to welcome guests into your property. However, while the extra income and chance to meet visitors worldwide are clear positives, what should you do when things don’t go as smoothly as expected, and you must deal with Airbnb damages? Whether it’s following Airbnb’s policy on damages or navigating an Airbnb claim for damage, understanding how to handle these situations can make all the difference.
While this is rare, understanding what to do can help minimize stress and maintain a positive guest experience. That is why we put together this quick guide.
1. Set Clear Expectations
The first step to dealing with Airbnb damages occurs before guests even arrive. Setting clear expectations will ensure everyone understands what is expected of them. The best way to do this is through well-written house rules covering maximum occupancy, guest behaviour, smoking guidelines, and pet or parking regulations. This can also help reduce the chances of needing to make a damage claim through Airbnb.
The more precise your rules are, the fewer misunderstandings will occur, and the risk of accidental damage will be lower.
2. Documentation
Before guests arrive, take images of your property, especially furniture, appliances, décor, fragile items, and walls. Be sure to timestamp the photos so you have clear and definitive proof of the condition of your home before guests arrive. This can be essential should you need to provide evidence when claiming damages. It will also help ensure your Airbnb claim for damage has the necessary documentation. You should also note any pre-existing wear and tear to avoid disputes over minor issues.
3. Assess Your Property
Accidents can still happen even with the best guest pre-screening and the highest level of care. Be sure to thoroughly assess your property after guests leave and document any damage you find by taking photographs or videos. If the damage requires you to initiate an Airbnb claim for damages, having thorough documentation will strengthen your case.
4. Address Issues
Once you have taken the photos or videos, contact the guests directly. When dealing with Airbnb damages, remaining polite and kind can help make the process smoother and more straightforward. If the damage seems minor and likely accidental, explaining the situation to guests can resolve the problem much quicker, as most guests will be happy to pay for damages out of pocket. It’s also essential to evaluate the responsibility fairly, as inevitable accidents might not have been the guest’s fault and are just natural wear and tear.
If the damage is significant and the guest is uncooperative or refuses to take responsibility, you should report the issue to Airbnb Customer Support. Send them photos of the damage, your communication with them, and the relevant house rules. Airbnb’s policy on damages will guide you through the following steps, and they will then be able to help you resolve the issue.
5. Learn From Your Experience
Although it can be incredibly frustrating, consider it a learning experience and a chance to evaluate your hosting practices and what you can do to prevent similar accidents. You could also review your house rules to see if you could provide more explicit instructions or better clarification to avoid needing to make a damage claim with Airbnb in the future.
Need Help With Your Airbnb?
Dealing with Airbnb damages is a natural part of being a host. Knowing how to manage the process and engage with guests professionally and effectively can lead to a positive resolution for everyone. Our experienced team at Canmore Co-Host can manage your property for you, taking the stress and hassle away, whether it’s handling damage claims on Airbnb or day-to-day hosting tasks.
Want to find out more? Get in touch today!
